Privacy Policy

Fulfillment, Refund & Cancellation Policy

Last Updated: July 2026

At Movebees, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, submit inquiries, or communicate with us via phone, SMS, email, or other channels. By using our services or submitting your information, you agree to the practices described in this policy.


Information We Collect

We may collect the following categories of personal information when you use our website, submit a form, or contact us:

  • Name – First and last name
  • Phone Number – Mobile or landline number used for communications
  • Email Address – For correspondence and service-related communications
  • Moving Information – Origin and destination addresses, move date, home size, special requirements, and related details
  • Website Usage Data – Pages visited, time on site, referring URLs, IP address, browser type, and device information collected through cookies and similar technologies
  • Communication Records – Records of calls, SMS messages, emails, and other interactions with Movebees

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Complying with legal obligations
  • Providing moving estimates and connecting you with licensed moving companies
  • Responding to customer support inquiries
  • Scheduling appointments and coordinating moving services
  • Sending SMS text messages related to your inquiry, estimates, scheduling, and service updates
  • Placing or receiving phone calls, including calls using artificial intelligence, automated dialing systems, or prerecorded voice messages, where permitted by applicable law
  • Sending emails related to your request, services, and follow-up communications
  • Sending marketing communications, promotional offers, and service announcements (where you have consented to receive such communications)
  • Improving our website, services, and customer experience

How We Share Your Information

Movebees may share your personal information with the following categories of third parties as necessary to fulfill your request or operate our business:

  • Licensed Moving Companies – To provide you with moving estimates and coordinate services on your behalf
  • Service Providers – Third-party vendors who assist with website hosting, analytics, email delivery, and other operational functions
  • Software Vendors – Technology platforms used for customer relationship management (CRM), scheduling, communications, and lead management
  • Call Centers and Communication Partners – Partners who assist with phone-based customer support, lead qualification, and appointment scheduling
  • Legal and Regulatory Authorities – Where required by law, legal process, or governmental request

We require all third parties to handle your information in accordance with applicable privacy laws and our data protection standards.

We Do Not Sell Your Personal Information

Movebees does not sell, rent, or trade consumer personal information to third parties for monetary or other valuable consideration. Your information is used solely to provide the services you have requested and to communicate with you in the ways described in this policy.

SMS Text Message Communications

By providing your phone number through our website, forms, or other inquiry channels, you consent to receive SMS text messages from Movebees. The following terms apply to our SMS communications:

By providing your phone number, you consent to receive SMS text messages from Movebees regarding moving services, estimates, scheduling, customer support, appointment reminders, and related communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or contact us at info@movebees.com.

  • Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. We will promptly honor your opt-out request.
  • Help: For assistance, reply HELP to any SMS message or contact us at info@movebees.com or 330-731-1160.
  • Message Frequency: Message frequency varies based on your interactions and service needs.
  • Costs: Standard message and data rates may apply depending on your mobile carrier plan.
  • Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Voice Communications and Artificial Intelligence

By providing your contact information, you consent to receive calls and messages from Movebees, including communications that may be generated using artificial intelligence, automated dialing technologies, and prerecorded voice systems, where permitted by applicable law.

Some communications from Movebees may be conducted by automated systems, artificial intelligence assistants, or prerecorded voice technologies for purposes including customer service, scheduling, lead qualification, and support. You will always have the opportunity to speak with a live representative upon request.

Cookies and Tracking Technologies

Our website may use cookies, pixel tags, and similar tracking technologies to collect website usage data, improve functionality, and analyze traffic. You may adjust your browser settings to refuse cookies, though some features of our website may not function properly as a result.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to certain exceptions
  • Opt out of SMS communications by replying STOP
  • Opt out of marketing emails by clicking the unsubscribe link in any email

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this policy or your order, please reach out to our support team:
Email: info@movebees.com
Phone: 330-752-8999
Mailing Address: 2891 Cleveland Rd, Wooster, OH 44691

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