SMS Terms & Conditions

Program Summary

Program Name Movebees SMS Messaging

Message Frequency Varies based on your interaction

Message & Data Rates May apply

To Opt Out Reply STOP to any message

For Help Reply HELP or call 330-731-1160

Support Email info@movebees.com

1. Program Description

Movebees is a moving concierge service that connects consumers with licensed moving companies and assists with obtaining estimates, scheduling services, and coordinating moving-related needs. Through our SMS messaging program, Movebees sends text messages to consumers who have requested moving information or assistance.

Types of messages sent under this program include:

  • Moving estimates and quote follow-ups
  • Appointment scheduling and confirmation messages
  • Appointment and consultation reminders
  • Customer service and support communications
  • Scheduling updates and service coordination
  • Responses to information requested by you
  • Marketing and promotional communications (only where separately consented)

Movebees only contacts consumers who have requested moving information through our website, advertising campaigns, referral partners, or direct inquiries. We do not contact consumers from purchased lead lists without independently documented consent.

2. How to Opt In

You may opt in to receive SMS messages from Movebees in the following ways:

  • Website Form: By submitting a contact or inquiry form on our website and checking the SMS consent box, you agree to receive text messages from Movebees.
  • Phone or Verbal Consent: By providing your phone number during a phone call or other inquiry and verbally consenting to receive text messages from Movebees.
  • Text Keyword: By texting a designated keyword to our SMS number as instructed in our marketing materials.
  • Other Inquiry Channels: By submitting your phone number through any advertising campaign, referral partner, or direct inquiry channel where SMS consent disclosures are displayed.

Standard Consent Disclosure (as displayed on our web forms):

By providing your phone number and checking this box, you consent to receive SMS text messages from Movebees regarding moving services, estimates, scheduling, appointment reminders, customer support, and related communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. View our Privacy Policy and Terms of Service.

Consent is not a condition of purchasing any goods or services from Movebees.

3. Message Frequency

Message frequency varies based on your level of interaction with our services and the nature of your moving inquiry. You may receive messages related to your specific request, follow-up communications, appointment reminders, and service updates as needed throughout your engagement with Movebees.

For promotional or marketing SMS, we will not send more than 4 messages per month. Transactional and service-related messages (estimates, confirmations, reminders, support) may occur more frequently based on your needs.

4. Message and Data Rates

Message and data rates may apply. The cost of sending and receiving text messages depends on your mobile carrier and your data plan. Movebees does not charge a fee for its SMS communications, but your carrier's standard messaging and data rates will apply. Please contact your mobile carrier if you have questions about your plan's messaging costs.

5. How to Opt Out

You may opt out of receiving SMS messages from Movebees at any time. The following keywords are all recognized opt-out commands:

STOP

Reply STOP to any message to immediately unsubscribe from all Movebees SMS communications.

CANCEL / END / QUIT

These keywords are also recognized as opt-out requests and will unsubscribe you immediately.

After opting out, you will receive a single final confirmation message and no further SMS messages will be sent to your number. If you later wish to re-subscribe, you may do so by texting START or by re-submitting your information through our website.

You may also opt out by contacting us directly at 330-731-1160 or info@movebees.com and requesting removal from our SMS list.

6. How to Get Help

HELP

Reply HELP to any message to receive assistance information and contact details.

You may also reach our support team directly:

Movebees Customer Support
Phone: 330-731-1160
Email: info@movebees.com
Website: movebees.com

7. Supported Carriers

Movebees SMS messaging is available on most major U.S. wireless carriers, including but not limited to:

  • AT&T
  • T-Mobile
  • Verizon Wireless
  • Sprint
  • U.S. Cellular
  • Boost Mobile
  • Cricket Wireless
  • MetroPCS
  • And most other U.S. carriers

Carriers are not liable for delayed or undelivered messages. Message delivery depends on carrier network conditions and the recipient device. Movebees is not responsible for undelivered messages resulting from carrier outages, network issues, or inaccurate phone numbers.

8. Privacy and Data Handling

Your privacy is important to us. The following data practices apply specifically to our SMS program:

  • We collect your phone number and related information solely for the purpose of providing the moving services and communications you have requested.
  • Mobile information and phone numbers collected through our SMS program will not be shared with third parties or affiliates for marketing or promotional purposes.
  • We may share your information with service providers (such as SMS platform vendors) as necessary to deliver messages, but only under data processing agreements that prohibit use of your data for any other purpose.
  • We do not sell your phone number or personal information to any third party.
  • All data collection and handling practices are governed by our full Privacy Policy.

9. TCPA Compliance and Consent Standards

Movebees is committed to full compliance with the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices. This includes:

  • Express Written Consent: Marketing and promotional SMS messages are only sent to consumers who have provided prior express written consent with a clear and conspicuous disclosure that includes the Movebees brand name, message frequency, "Message and data rates may apply," and opt-out instructions.
  • Express Consent: Informational and transactional messages (estimates, reminders, service updates) are sent to consumers who have actively opted in.
  • No Pre-Checked Consent Boxes: All consent checkboxes on our web forms are unchecked by default. Consent is never assumed or bundled as a condition of service.
  • Consent Records: We maintain records of when and how consent was obtained for each phone number in our system.
  • Quiet Hours: We will not send marketing SMS messages outside the hours of 8:00 AM – 9:00 PM in the recipient's local time zone.
  • Do Not Contact List: We maintain an internal Do Not Contact list and honor all opt-out requests within 1 business day.

10. Sample Messages

Below are representative examples of messages you may receive from Movebees:

Estimate Follow-UpMovebees: Thanks for requesting moving quotes. We'd like to gather a few details to connect you with the right movers. Reply STOP to opt out. Msg & data rates may apply.

Appointment ConfirmationMovebees: Your moving consultation has been confirmed for [Date] at [Time]. Reply STOP to opt out. Msg & data rates may apply.

Appointment ReminderMovebees: Reminder: your moving consultation is tomorrow at 2 PM. Questions? Call us at 330-731-1160. Reply STOP to opt out.

Customer ServiceMovebees: We received your request and a team member will follow up with you shortly. Reply STOP to opt out. Msg & data rates may apply.

Scheduling UpdateMovebees: We have an update regarding your moving service coordination. Please call us at 330-731-1160 or reply to this message. Reply STOP to opt out.

STOP Confirmation (Auto-Response)Movebees: You have been unsubscribed and will receive no further SMS messages. If this was a mistake, reply START to re-subscribe.

HELP Response (Auto-Response)Movebees: For help, call 330-731-1160 or email info@movebees.com. Reply STOP to unsubscribe. Msg & data rates may apply.

11. Message Type Summary

Message TypeDescriptionConsent Required
Estimate & Quote Follow-UpFollow-up on a moving estimate request you submittedExpress consent (form or phone opt-in)
Appointment SchedulingScheduling and confirmation of consultations or service appointmentsExpress consent
Appointment RemindersReminders for upcoming moving consultations or servicesExpress consent
Customer Service & SupportResponses to inquiries, issue resolution, service updatesExpress consent
Marketing & PromotionalPromotional offers, special services, partner announcementsPrior express written consent (separate opt-in)

12. Eligibility and Limitations

  • You must be at least 18 years of age to opt in to Movebees SMS communications.
  • You must be the account holder or authorized user of the mobile number provided.
  • This SMS program is available to U.S. mobile numbers only.
  • Consent to receive SMS messages is not a condition of receiving any services from Movebees.

13. Changes to These Terms

Movebees reserves the right to update or modify these SMS Terms & Conditions at any time. Material changes will be reflected by an updated "Last Updated" date at the top of this page. Continued participation in our SMS program following any changes constitutes acceptance of the revised terms.

14. Contact Information

For any questions about our SMS program, opt-in, opt-out, message frequency, or data practices, please contact us:

Movebees
Phone: 330-731-1160
Email: info@movebees.com
Website: movebees.com
[Physical Business Address — Please Add]

For additional details on how we handle your personal information, please review our full Privacy Policy and Terms of Service.

Contact Us

If you have any questions about this policy or your order, please reach out to our support team:
Email: info@movebees.com
Phone: 330-752-8999
Mailing Address: 2891 Cleveland Rd, Wooster, OH 44691

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