Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Movebees website or services. By accessing our website, submitting your information, or communicating with Movebees through any channel, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

About Movebees

Movebees is a moving concierge service that connects consumers with licensed moving companies and assists with obtaining estimates, scheduling services, and coordinating moving-related needs. Movebees acts as an intermediary between consumers and moving service providers and does not directly perform moving services.

Our services include, but are not limited to:

  • Connecting you with licensed, vetted moving companies
  • Facilitating the collection and delivery of moving estimates
  • Coordinating scheduling and appointment setting
  • Providing customer support and moving concierge assistance
  • Following up on inquiries submitted through our website or advertising campaigns

Acceptance of Terms

By using our website, submitting a contact or lead form, calling our phone number, or otherwise interacting with Movebees, you confirm that you are at least 18 years of age and that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

Consent to Receive Communications

By submitting your information through our website, forms, phone calls, or other communication channels, you expressly agree to receive phone calls, SMS text messages, emails, and other communications from Movebees related to your inquiry and requested services. This includes, but is not limited to:

  • Moving estimates and quotes
  • Appointment scheduling and reminders
  • Customer service and support communications
  • Service updates and follow-up messages
  • Marketing and promotional communications (where separately consented)

You understand that your consent to receive communications is not a condition of purchasing any goods or services. You may opt out of marketing communications at any time as described in Section 5 below.

Artificial Intelligence and Automated Communications Disclosure

Important Notice: Some communications from Movebees may be conducted by automated systems, artificial intelligence (AI) assistants, prerecorded voice messages, or automated dialing technologies. By providing your contact information and using our services, you consent to receive such communications for purposes including customer service, lead qualification, scheduling, and support, where permitted by applicable law.

Specifically, you acknowledge and agree that:

  • Phone calls or voicemails from Movebees may be initiated or handled, in whole or in part, by artificial intelligence systems or prerecorded message technologies
  • SMS text messages may be sent using automated messaging platforms
  • Initial communications, follow-up messages, appointment reminders, and qualification conversations may be conducted using AI-assisted or automated technologies
  • You may request to speak with a live human representative at any time by stating your preference during any communication

By providing your contact information through our website, advertising campaigns, referral partners, or any other channel, you consent to receive calls and messages from Movebees, including communications generated using artificial intelligence, automated technologies, and prerecorded voice systems where permitted by law.

SMS Text Message Terms

The following specific terms govern SMS text message communications between you and Movebees:

  • Program Description: Movebees sends text messages related to moving estimates, appointment reminders, scheduling updates, customer service communications, and information requested by you.
  • Message Frequency: Message frequency varies based on your interaction with our services and the nature of your moving inquiry.
  • Message and Data Rates: Message and data rates may apply. Contact your mobile carrier for details about your plan.
  • Opt-Out: You may opt out of SMS communications from Movebees at any time by replying STOP to any message you receive. After opting out, you will receive a single confirmation message and no further SMS communications will be sent.
  • Help: Reply HELP to any SMS message for assistance, or contact us directly at 330-731-1160 or info@movebees.com.
  • Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
  • Supported Carriers: SMS service is available on most major U.S. carriers. Carrier support may vary.

Telephone Consumer Protection Act (TCPA)

Movebees is committed to compliance with the Telephone Consumer Protection Act (TCPA) and applicable Federal Communications Commission (FCC) regulations. By providing your phone number and consenting to communications, you acknowledge that:

  • You are the account holder or authorized user of the phone number provided
  • You have voluntarily provided your number and consented to receive communications
  • You may revoke consent at any time by replying STOP to any SMS message or by contacting us directly

Movebees does not use purchased lead lists for marketing communications without independently documented consent. We only contact consumers who have requested moving information through our website, advertising campaigns, referral partners, or direct inquiries.

Your Responsibilities

When using our services, you agree to:

  • Provide accurate, complete, and current information when submitting inquiries or forms
  • Only submit contact information for yourself, or for someone who has expressly authorized you to do so
  • Not use our services for any unlawful purpose or in any manner that could damage, disable, or impair our website or services
  • Notify us promptly if your contact information changes

Third-Party Moving Companies

Movebees connects consumers with independent, licensed third-party moving companies. Movebees does not perform moving services directly and is not responsible for the acts, omissions, pricing, performance, or conduct of any moving company to which you are referred. Your agreement for moving services is directly between you and the moving company you choose to work with.

We encourage you to independently verify the licensing, insurance, and reputation of any moving company before engaging their services.

Intellectual Property

All content on the Movebees website, including text, graphics, logos, and software, is the property of Movebees or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

Disclaimer of Warranties

Read carefully

THE MOVEBEES WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MOVEBEES DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOVEBEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES OR THESE TERMS, EVEN IF MOVEBEES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

You agree to indemnify, defend, and hold harmless Movebees, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your use of our services, your violation of these Terms, or your violation of any rights of a third party.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Ohio.

Changes to These Terms

Movebees reserves the right to update or modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

Entire Agreement

These Terms, together with our Privacy Policy and SMS Terms & Conditions, constitute the entire agreement between you and Movebees with respect to your use of our services and supersede all prior agreements and understandings.

Contact Us

If you have any questions about this policy or your order, please reach out to our support team:
Email: info@movebees.com
Phone: 330-752-8999
Mailing Address: 2891 Cleveland Rd, Wooster, OH 44691

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